Dispatch team

Dispatch team

IT DISPATCH

Seigosoft Dispatch Team

The Dispatch Team at Seigosoft Global Services serves as the operational nerve center for coordinating field engineering and IT deployment activities. This team ensures that technicians, equipment, and support resources are efficiently scheduled and managed across various client sites and projects.

Overview

Seigosoft Dispatch Team:

  • Acts as the primary liaison between clients, project managers, field technicians, and third-party vendors for scheduling and job allocation.

  • Ensures real-time coordination of field service jobs to meet SLAs (Service Level Agreements).

  • Supports project execution by managing logistics, travel arrangements, and on-site readiness checks.

  • Monitors job status and provides continuous updates to internal stakeholders and clients.

Key Responsibilities

  • Work Order Management: Receive, review, and dispatch work orders from platforms such as WorkMarket, Field Nation, and direct client portals.

  • Scheduling: Assign technicians and contractors to jobs based on availability, skill set, location, and urgency.

  • Logistics Support: Coordinate travel plans, accommodation (e.g., Vrbo bookings via Expedia), equipment delivery, and material staging.

  • Real-Time Monitoring: Track the status of field activities, ensuring jobs are progressing as planned and escalations are handled promptly.

  • Communication: Maintain clear, timely communication with field staff and clients regarding job status, updates, or issues.

  • Documentation: Verify that job reports, sign-offs, photos, and incident reports are submitted and archived in the system.

Skills and Competencies

  • Organizational Skills: Ability to juggle multiple work orders, schedules, and changes in real time without disruption.

  • Technical Familiarity: Understanding of field engineering scopes such as structured cabling, Wi-Fi/AP installation, fiber optics, and POS deployment.

  • Communication: Professional and clear communication with internal teams, contractors, and client representatives.

  • Problem Solving: Quick thinking to resolve scheduling conflicts, coverage gaps, or logistical issues.

  • Tools: Proficiency in dispatch and workforce management software (e.g., ServiceNow, WorkMarket, Field Nation, internal CRM systems).

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