SeigoSoft Global Services is a team of dedicated professionals focused on providing exceptional support solutions to technical product manufacturers worldwide. Founded in 2000 IN Jamaica, headquartered in New York since 2016, we have executed millions of world-class support interactions globally in partnership with leading technical product manufacturers in enterprise IT, medical technology, and industrial automation.
IT Field Engineering as a Service (FEaaS)
POS (Point of Sale) Installation:Seigosoft's field engineers specialize in POS system installation and configuration. They set up and integrate hardware components like cash registers, barcode scanners, receipt printers, and POS software to facilitate seamless and efficient transaction processing.
Rack and Stock Management:Seigosoft's field engineers are experienced in rack and stock management. They assist with equipment installation, organization, and maintenance to ensure proper placement, cable management, and optimal airflow within server rooms or data centers.
Cable Management:Effective cable management is crucial for maintaining an organized and optimized IT infrastructure. Seigosoft's field engineers implement cable management solutions to minimize cable clutter, improve airflow, and enhance overall system reliability and ease of maintenance.
T Field Engineering Services/Support:Seigosoft's field engineers provide comprehensive support for IT systems and infrastructure. This includes hardware troubleshooting, system diagnostics, software installations and updates, network configurations, system upgrades, and proactive maintenance to ensure optimal performance and minimize downtime.
Asset Tagging:Seigosoft offers asset tagging services to enable efficient asset tracking and management. Field engineers label IT equipment with unique identifiers or barcodes, facilitating inventory management, maintenance tracking, and asset lifecycle management.
Safety and Security Cameras:Seigosoft's field engineers possess expertise in safety and security camera systems. They assist with camera installation, network integration, and configuration, ensuring proper coverage, video monitoring, and access control to enhance safety and security measures.
IT Field Engineering as a Service (FEaaS)IT Field Engineering as a Service (FEaaS) offered by Seigosoft includes a wide range of services and support related to information technology (IT), computer networking, safety, and security cameras.
IT Field Engineering as a Service (FEaaS)
SeigoSoft Global Services offers IT Field Engineering as a Service (FEaaS) to provide on-site IT support and maintenance for businesses. FEaaS includes a team of skilled field engineers who visit client locations to install, configure, troubleshoot, and maintain computer hardware, software, and networks. SeigoSoft's FEaaS eliminates the need for clients to invest in their own IT infrastructure and personnel, as the field engineers handle all on-site IT tasks. This service ensures that clients have reliable IT systems and infrastructure, with expert support available when needed. SeigoSoft's FEaaS provides businesses with cost-effective and efficient IT solutions, allowing them to focus on their core operations while leaving the IT field engineering responsibilities in capable hands.Read More
Pre-Installation services for unloading, opening, and inspecting recently delivered equipment. This ensures the equipment has not been damaged in transit and is properly handled in preparation for system set up and installation.Read More
Onsite Product Repair & Preventative Maintenance
SeigoSoft Global Services offers a range of technical and onsite product support options, including same-day repair and preventative maintenance. Our proactive approach helps to identify and address potential issues before they become critical, ensuring maximum uptime for your business. With our experienced and certified technicians available 24/7, you can be confident that your IT infrastructure and products are in good hands.Read More
Our professional project management services offer a comprehensive approach to project management, from project analysis and planning to resource allocation and monitoring. With a dedicated single point of contact and a defined reporting cadence, we work closely with you to ensure that your project is completed on time and within budget.Read More
Professional Team members
Seigo Wedderburn, M.Sc. B.Sc
This blog post highlights the importance of cybersecurity for businesses, providing best practices and tips for field engineers to protect networks and data.Read More
Fiber optics is a revolutionary technology that has transformed the telecommunications industry, enabling faster and more reliable data transmission over long distances. Its impact on the Internet of Things, 5G networks, and autonomous vehicles is expected to transform the way we communicate, work, and travel. Fiber optics is the key to unlocking the potential of future technologies and is expected to continue evolving, providing even more significant impacts on our lives.Read More
In this blog post, we explore how artificial intelligence (AI) is transforming the field of engineering within the context of information technology (IT). AI is automating repetitive tasks, enabling engineers to focus on complex problems and design better products and systems. Collaborative platforms and AI-based systems are also enhancing communication, productivity, safety, and reliability. The potential benefits of AI in engineering are significant and will continue to evolve as technology advances.Read More